ISO Quality Accreditation
ISO 9000 is a set of standards for businesses that is accepted around the world. When you purchase a product or service from an organisation that is registered to the appropriate ISO 9000 standard, you can be assured that the quality of the service you receive will be as you expect. Loan Market isone of the only national mortgage brokers in Australia with ISO 9000 accreditation.
In addition, with the revision of the standards in 2000, the requirements for us to meet quality objectives, pursue continual improvement, and monitor customer satisfaction provide you with increased assurances that your needs and expectations will be met.
ISO 9000 registration is rapidly becoming a must for any company that does business. Many companies require registration by their own suppliers. There is a growing trend toward universal acceptance of ISO 9000 as an international standard.
What does ISO quality accreditation mean for you?
One of the difficulties when choosing mortgage broker is how to evaluate the service. ISO emphasises the importance of having the right customer service standards and processes in place to ensure we are doing the right thing by every Customer, regardless of how much assistance they require. An independent ISO auditor visits us annually to ensure we continue to offer the highest quality service, follow Loan Market standards and have all paperwork and accreditations in place. ISO accreditation is more than just building the best systems and organisational structure; it is about ensuring we continually meet your needs.
Being ISO-certified commits us to continually strive to improve our service. Quality is measured regularly against set benchmarks. This ranges from continuous scrutiny of processes through to communication. It also means an ongoing commitment to staff training and development.
As part of our commitment to service, we welcome your feedback and suggestions. Simply contact us with your thoughts.
