Privacy

Privacy Policy

Loan Market Home Finance is committed to supporting the National Privacy Principles. As such our procedures relating to personal information are designed to ensure that you are fully protected under Australian privacy laws. The following policy statement only deals with privacy issues related to this website.

Please note that when using this website or by registering with us, you consent to the collection, use and disclosure of your personal information, but only in accordance with this Privacy Policy which directs that such information is handled sensitively, securely, and in accordance with the National Privacy Principles.

What personal information is collected?

We collect and store the following:

• Personal contact details
• Income and expenditure statements
• Asset and liability statements
• Your requirements from a mortgage and a needs analysis.

We will also collect personal information when you submit queries to us through our website. This is so that we can reply to your queries or requests for service.

What other information is collected?

When browsing or searching our site, our server automatically collects navigational data to help us improve our website content and navigation. One way which navigational data is collected is by placing “cookies” in your browser file on your hard drive. Cookies do not capture or track any personal information and cannot identify you as an individual. If you wish, you may elect to not accept cookies on your browser. This should not adversely affect your experience when visiting the site. A cookie is a small amount of information that is transferred to your browser by a web server. The server that gives it to you can only read it again. It serves as a memory for you and can remember such details as your favourite search criteria so you do not have to enter the same information every time you come to the website.

How will information collected on this site be used?

We use this information for the purposes of providing you with a range of mortgage products, which may suit your finance situation and personal requirements and reply to your queries or requests for service.

Information about the kinds of mortgage products you are interested in and inquire about may also be combined with other users’ information to generate statistics about the types of mortgage products that people are searching for.

We may contact you in the future to communicate information about our products and services to you, or for our internal administrative, marketing, planning, product development and research requirements.

At any time you may opt out of receiving any communications from us (other than as required for the operation of our business). If you wish to opt out of receiving communications from us please either contact your broker or let us know via the “Contact us” form on our website.

To whom will we disclose your personal information?

Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.

Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that: (a) the organisation has a commitment to protecting your personal information at least equal to our commitment; and (b) you have consented to us doing so.

Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.

Security of information online

The security of information transmitted over the Internet cannot be guaranteed.

You should ensure that your web browser is set up to advise you when you are connected through a secure link or not. This is a standard feature on most browsers.

Loan Market Home Finance. takes every precaution to protect the security of information provided by us to you, and by you to us.

If you have any issues or concerns about the security of information at this site, call 13 LOAN (13 5626).