No request is too hard
There’s no request that is out of the way for Loan Market Oakleigh and they will do all the maintenance for clients home loans.
If a client wants to change their repayments, has an issue with fees or may want to switch from a variable to fixed rate, all the client needs to do is call or email any of the brokers in the office and they will take care of the rest.
In 2012 the office cross-sold $50M worth of insurance products. Offering insurance products that work for clients creates a heightened customer experience with Loan Market Oakleigh.
With so many brokers offering similar services, Alex Shumsky recognised the need to be proactive throughout the home loan process. He strives to provide information outside of just the normal loan arrangement and makes sure his clients are always fully informed about the property and finance markets.
I strive to be proactive with my clients needs and always provide them prompt updates on where their loan is every step of the way. At the pre-approval stage I provide unlimited property research reports to assist client making offers or bidding at auctions, at the post-approval stage I have a process in place to notify customers of new lender products and fixed rates. Part of providing quality customer service is to ensure the client is always aware of all competitive deals; it’s simply part of working in the best interest of your clients. Alex Shumsky
Home Loan Experience
Alex Shumsky has over a decade of experience in the finance industry both with major banks and as a mortgage broker, during which time he hasdeveloped a reputation with both clients and lenders as a provider of quality service. Over the course of his career he has assisted clients to secure in excess of $250 million, and in late 2006 was nominated for industry body the Mortgage & Finance Association of Australia's Excellence Awards in the Broker of the Year category. Despite his successes, my goal is the same as it has always been: to find the right home loan to suit your needs and goals.
Dear Alex, Tara and I would like to pass on a huge "Thank You" for your assistance in the recent purchase of our rural property. We were introduced to you after being disillusioned by a string of other mortgage brokers who had been unable to pull together a package for us that secured our lifestyle property and allowed us to retain our city property as an investment in our future. We thank you for making the impossible, possible. Where others had failed to find a workable solution, you really were brilliant. We know that we were not the easiest clients that you had come across but you saw this as a challenge rather than a problem and with a very positive attitude went about finding a solution. We love your work and look forward to dealing with you again in the future. Regards, Ross & Tara Cheesewright