Edition 24

A message from Sam

In this video, Sam reflects on 2017, and looks at what’s coming up for Loan Market Group in 2018. Watch the video.


Deadline extended - all Loan Market brokers, teams and corporate to complete

All brokers, their teams and Loan Market corporate staff are required to complete the compulsory Regulator Ready learning plan now available on Springboard.

The deadline for completion has been extended to 31 January 2018

The learning plan consists of five training modules and five case studies and will take from 45 minutes to one hour to complete.

The five mandatory compliance training modules include:

  • Complaints Process
  • Customer Living Expenses
  • Referral Requirements
  • Audits
  • Requirements and Objectives

The five case studies to be completed are:

  • Need for Notes
  • Customer Living Expenses
  • Customer Communication
  • File Audits
  • Requirements and Objectives

How do I get Regulator Ready?

This learning plan is the first in a series of compulsory learning tools designed to better equip the Loan Market business in an ever-changing climate of regulatory updates. They are mandatory, in accordance with a national business directive.

Please click here to view the learning plan in Springboard.

Should you have any questions, please do not hesitate to contact the Loan Market Compliance team at compliance@loanmarket.com.au.

Complimentary business protection review

Start 2018 with the peace of mind that the equity you’ve built in your business is adequately protected.

Business protection provides security in the event that a business owner or key employee suffers a critical illness, becomes permanently disabled or passes away. These events can have a devastating impact on your business and your personal assets without protection in place.

Wealth Market financial advisers are experts in the complex area of business protection. They can review your current situation, including any existing cover, and will work with other professionals (solicitors, accountants) to provide you with a tax-effective tailored business protection solution that's right for you.

Your complimentary review is obligation-free and totally confidential. Register here or call 1800 011 471 (Mon-Fri, 9am-5pm).

***Wealth Market will be closed for Christmas from 25/12/17 and back on 2/1/18.***

destroy documnets image

Destroy your documents! (but only after reading this)

Destroying loan document files may not seem like the right thing to do, but in fact, once those document files have been securely uploaded to Loan Market’s systems, this is exactly what should happen. Here’s a refresher on compliance requirements for those files.

To mitigate the risk of potential privacy breaches, once you have confirmed that all loan documents have successfully been uploaded to Loan Market’s systems, you should destroy hard copies of all loan documentation.

Should you wish to keep an electronic copy of your customer’s loan documents, it is strongly recommend these be housed in an appropriately secure manner, such as a password-protected external hard drive, or a password-protected folder on your password-protected computer.

The systems Loan Market has employed to house this sensitive customer data are secure, and ensure that as a credit licencee, Loan Market complies with its responsible lending obligations. They also provide brokers with a centralised and secure location to store all of their customers’ files.

Remember - all documents, including the Client Preliminary Assessment, Credit Quote and Proposal, Loan Application pack, and ALL other supporting documents (including but not limited to payslips, identifications, customer/lender correspondence, customer/family declarations etc) must be uploaded to Loan Market’s systems at the time of (or otherwise within 24 hours of) loan submission.

Should you require any further information, please do not hesitate to contact Compliance at compliance@loanmarket.com.au.

Diary Dates: PD Days

Don’t miss the chance to hear the latest from Loan Market, learn from an array of inspirational speakers and share smarts with your peers at the Professional Development Day in your state. You’ll also earn valuable CPD points when you attend.

  • 15 January 2018 - Western Australia
  • 31 January 2018 - Northern Territory
  • 2 February 2018 - South Australia
  • 8 February 2018 - Queensland
  • 13 February 2018 - New South Wales
  • 16 February 2018 - Victoria

Keep an eye out for more information from your State teams, and register directly with them to attend.

glen crombie

Broker Sam Lucci looks to the future with Home Now

Victorian broker Sam Lucci is helping his clients to maximise their cost savings by introducing  Loan Market Home Now   - not only to those seeking home loans, but to those refinancing and taking out all types of loans. Sam understands the value that Home Now can add to the customer experience.  

Even if clients are not purchasing a property, Home Now can still help with a utility health check on their existing homes. At a time when the news is dominated by soaring energy costs, referring customers to Home Now to find out whether they could save money makes perfect sense. The Home Now team can compare and connect all electricity, gas and telco/broadband plans for each client, to suit their needs and keep their cost base down.

Sam simply introduces his clients to Home Now as part of his loan signing checklist, and he and his team proactively send the clients' details to Home Now via their referral portal at the perfect time that the clients will be receptive to a call from the Home Now team.    It's a free service, open to all Loan Market brokers and clients.  For more information, email Sarah at sarah.chapman@loanmarkethomenow.com.au

congratulation image

Record Result For Loan Market in 2018 Better Business Awards

Loan Market brokers, offices and teams have together achieved a record-breaking result, with finalists announced in 26 categories for the 2018 Better Business Awards.

Now in its fifth year, the state-based awards programme celebrates individual and group excellence in the mortgage and finance industry.

Congratulations to all finalists on this phenomenal achievement. Please help celebrate their success by sharing this post on LinkedIn.


  • Doreen Lehmann & Loan Market Wyndham, Best Customer Service/Satisfaction (Office)
  • Doreen Lehmann & Loan Market Wyndham, Best Branded Office
  • Sarah Thomson, Best Regional Broker
  • Sarah Thomson & Loan Market Geelong, Best Regional Office
  • Jennifer Campbell, Best Loan Administrator
  • Tanya Crawley, Best Loan Administrator
  • Josh Bartlett, Best Residential Broker
  • Michael Vasilaras, Rising Star
  • Glenn Crombie Loan Market, Best Customer Service/Satisfaction (Office)
  • Quang Nguyen, Best Newcomer
  • Bernard Desmond, Best Rising Star
  • Bernard Desmond, Best Customer Service/Satisfaction (Individual)
  • Nick Gurry & Loan Market/One Network Broking, Best Branded Office

New South Wales

  • Neil Manuel, Best Aggregator BDM
  • Leanne Sayer, Best Regional Broker
  • Daniel Pym, Best Residential Broker
  • Damian Wallace, Rising Star


  • Justine Rugers, Best Loan Administrator
  • Chris Dobbie , Best Customer Service (Individual)
  • Mick O’Shea, Best Newcomer
  • Jason Cuerel, Best Residential Broker

Western Australia

  • Tania Richardson, Best Loan Administrator
  • John Norgett, Best Regional Broker
  • Loan Market Geraldton, Best Regional Office
  • Sharon Bal, Rising Star
  • Balpreet Bal, Best Community Engagement Program
  • Balpreet Bal, Best Newcomer

Eddy image

Loan Market supports “Eddies Van” in Brisbane

For more than 10 years, Loan Market QLD State Director Peter Camphin and his team have supported the Eddie’s Van initiative, helping Brisbane’s homeless people, and this year was no different.

Staff from Loan Market and Ray White (Qld) teamed up once again with St Joseph’s College, Gregory Terrace, to support its long-standing commitment to Brisbane’s homeless.

Students of the school run the van during the school term delivering hearty breakfasts to socially disadvantaged people, with their families and community volunteers taking over the duties during the holidays.

On 8th December, Peter Camphin, Tim & Pauline Amourous, Bella Pulj, Tameika McEvoy and Maryanne Mullane were on hand from 6am to cook breakfast and interact with members of the community on a personal level while they enjoyed their hot breakfast.

“It’s always an enriching and humbling experience, and a great way to give back to the community” Peter said.

“It gives us the chance to support these people, learn more about their circumstances, and help them out in a practical way."

Connect 2018 image

Early bird tickets selling fast

Get in quick to save $130 on tickets to our key conference - Connect 2018. Tickets at the discounted rate of $645 per person are available for a limited time only. The ticket price will revert to $775 per person once the earlybird allocation is exhausted.

Connect 2018 brings together Loan Market Group and Ray White Group and will feature:

  • The chance to leverage networking opportunities with our partners at Ray White Group
  • Loan Market awards event
  • Dedicated Loan Market day
  • Awesome party

Book Here