Edition 37


Now more than ever we need to come together to start telling our story. We need to control the narrative and let the Australian public know that brokers work for them - always have, always will.

How do we do this?
We collect and share hundreds and thousands of our customer testimonials.

Email, call, SMS or reach out to every one of your customers and ask them for a testimonial of the great work you do. Then post the video, quote or image on your social media with the hashtag #brokersworkforyou #royalcommission #dontgivethebanksafreekick #findafairerdeal

Together we can make it known that brokers create awesome customer outcomes.

What do you need?
We have created social tiles, flyers and a letter to help you reach out to customers and encourage success stories and testimonials. We have already seen a positive number of brokers and customers sharing their stories, and we encourage you all to do the same.

Using the assets:
Download our campaign guide on Springboard to see what assets are available for you to get the message across that #brokersworkforyou

Take action on your financial goals & get $250*

With this special offer from the White Family Group for Loan Market, there’s never been a better time for you to meet with a Wealth Market financial adviser and get your personalised financial plan.

A financial adviser can help you in many ways - protection, savings, budgeting, debt, investing, super, wills, retirement planning, business protection and more.

There's no obligation to proceed with your plan, and the information you provide to your adviser will be treated as strictly private and confidential. This offer is also open to your spouse/partner.  

Book your complimentary appointment by Friday, 30 November 2018. Then, if you decide to proceed with your plan you’ll get a $250 prepaid debit card to help you get started towards your goals. Get started here

Target movers in your local area

Want to reach upsizers and downsizers? We understand that moving is stressful. We want people to know that when it comes to knowing what to do with their loan a Loan Market broker can help. The movers marketing campaign is now available and armed with content relevant for the mover marketplace. By following our easy steps below you'll have the campaign up and running in no time.

  1. Get started today by downloading the campaign toolkit from Springboard here.
  2. Get your copy of the Movers eBook here.
  3. Attract movers with email marketing. Log into Campaign Breeze here
  4. Click here learn to use the Mover eBook and landing page
  5. Engage your local community with an old school letterbox drop. Login to PrintUI here to personalise your flyers.

Get started today! Questions? Contact marketing@loanmarket.com.au

Hire an offshore CSM for your business through the Broker Support Group

We all know the benefits a CSM can bring to a business - increasing efficiency and the ability to service more clients while the administrative work is being taken care of. Many tend to put hiring a CSM on the backburner for “when I have time”, the wait is over - the time is now!

After piloting the Offshore CSM program with two major Loan Market offices in January this year, the Broker Support Team is happy to announce that it is now available to all brokers in the Loan Market network!

Your CSM will be dedicated to your business, helping you with everything from data entry to settlement coordination and everything in between.

What's in it for you?

  1. Hassle free hiring process - we take care of the recruitment process for you
  2. Training is provided by us - saving you time
  3. Full time support 7.5 hours a day, 5 days a week (Except AU Public Holidays)

For a rundown on pricing and services available see the Broker Support Unit Pricing.

Want to know more?
Contact your Broker Support Team
Carla Braga - (02) 9246 2335
Jenny Juban - (02) 8245 1671

Loan Market wins big at Australian Mortgage Awards

Loan Market’s brokers, offices and teams have achieved great success at the 2018 Australian Mortgage Awards, winning an impressive six awards including the prestigious Aggregator of the Year award and the Australian Broker of the Year.

The Australian Mortgage Awards are the leading independent awards event for the mortgage industry, recognising excellence and highlighting the outstanding achievements of those in the business.

With finalists in 13 categories, Loan Market delivered excellent results at the event, held at The Star in Sydney. Josh Bartlett and the team at Loan Market – Bayside were the big winners on the night, with Mr Bartlett taking the titles for both Australian Broker of the Year and Broker of the Year - Productivity.

Australian Broker of the Year recognises the most outstanding mortgage broker in Australia and is one of the highest accolades offered to an individual in the mortgage industry. Loan Market - Bayside were also named Brokerage of the Year 1 - 5 staff.

Loan Market also received the award for Aggregator of the Year in the over 500 brokers category. Up against several high profile brands, Loan Market came out on top with their accuracy and timeliness in commission payment, quality of lending panel, IT and CRM support, broker communication, BDM support, compliance support, training and education and lead generation.

Daniel Green of Green Finance Group took home the title of Broker of the Year while, Mick O’Shea was awarded the Young Gun of the Year - Franchise award.

Loan Market Executive Chairman Sam White congratulated all the winners and their teams on the incredible results and said he was incredibly proud to be a part of such a well-respected and successful brand.

“The results of the Loan Market family at the 2018 Australian Mortgage Awards truly shows the dedication and talent our brokers and their teams have. I have no doubt that we will continue to achieve great results in 2019, and continue to deliver great customer outcomes and award-winning service for our clients,” said Mr White.

Loan Market - Feedback Finance also received a Highly Commended mention in the New Brokerage of the Year category.

LMGO’s Broker Interview Guide (BIG)

LMGO’s BIG will detail key elements of your conversations with your customer that can be referred to in order to understand the customer’s situation in detail and provide reasoning for the solutions that have been offered. It will need to be completed and supplied with every new and credit critical variation loan application.

What does this mean for you?

The BIG will be part of LMGO’s minimum requirements for submission and must be signed and dated by yourself and your customer(s) and included as a supporting document when submitting an application.

From Wednesday 21 November:

  • The BIG will be available via ApplyOnline (AOL).
  • An editable PDF version of the BIG will be available via Important Documents in MyCRM.
  • The Loan Variation Form will be updated to incorporate the BIG requirements and must be completed for credit critical changes. The updated form will direct you as to when you must complete the BIG.

Once the BIG is available via AOL, you will notice a new tab called ‘Compliance’. This tab contains all the questions that are required to be completed as part of the BIG. Once completed the BIG needs to be printed, signed and submitted as a supporting document.

You will need to follow the same process you currently do when submitting required documents (i.e. Application Form or 100 points of ID Form) with your customers’ applications.

We are working towards enhancing MyCRM to capture the same key elements of conversation with your customer and map this data directly into AOL.. This is still in development and will we keep you updated as to when it will be available.

The BIG is designed to improve the way we capture and record the outcomes of our conversations and customer needs.

The guide is available:

  • as an editable PDF for manual completion
  • by using ApplyOnline—you can simply add the additional BIG information to the Application/Compliance tab.

The three areas that have new field changes in ApplyOnline are:

  • the Applicants tab
  • a brand new Compliance tab
  • an additional required document (the BIG) in the ‘Supporting Docs’ tab.

Completing and attaching a BIG is a required part of application submission.

To support you in completing this new required document, please take a look at:

If you have any questions, please get in touch with your Loan Market Go Business Development Manager.

Relevant links:

Five Loan Market brokers make the Elite Business Writers 2018 list!

The ebbs and flows in credit market conditions have proved to be no match for five Loan Market brokers, who have been named in The Adviser’s 2018 Elite Business Writers.

Loan Market has successfully secured five of the twenty-five spots in this year’s Elite Business Writers. After a stellar year, Josh Bartlett of Loan Market - Bayview has come in 5th, recognised for his impressive combined volume of residential mortgages and insurances.

Leading the category for nonresidential and insurance volume is Daniel Green of Green Finance Group, placing 6th overall. Mr Green credits his success to specialisation in the hospitality industry, writing $176.5 million in commercial loans, business loans, leasing and equipment finance, cash flow finance, car loans and personal loans.

“There aren’t many brokers in Australia that specialise,” Mr Green said. “Your general commercial broker can write a loan for a mum and dad business buying a commercial property, but when it comes to those industry specialisations, there aren’t many brokers in Australia that have that knowledge.”

Despite reports of a slowdown in the housing market, particularly in Sydney and Melbourne, Sarah Thomson of Loan Market Geelong was one of 20 Victorian brokers that placed in the group of 25, coming in at number 13.

Coming in at 17th spot was new-to-the-list Josh Gilbert from Victoria. Josh has had a fantastic year with a number of award nominations under his belt. He finishes out the year as an industry elite.

Alex Shumsky placed 25th, closing out an impressive effort from our Loan Market brokers. 

A big congratulations to all Elite Business Writers 2018.

Congratulations Bernard!

Loan Market’s Bernard Desmond has taken out one of the top titles at the Finance Broker Association of Australia (FBAA) Gala Dinner and Awards of Supremacy, being recognised as Finance Broker of the Year (VIC & TAS).

The award joins a long list of achievements for Mr Desmond. He’s received eight awards over the last 12 months and been named a finalist 20 times, despite only being in the industry since 2017.

Mr Desmond said he was overwhelmed by the FBAA win, and could never have predicted this much success so soon in his career.

“Never underestimate the difference 12 months can make in your professional career or personal life. I won my first award in November 2017, being named FBAA Mentee of the Year.  Now 12 months later to go back and win 2018 FBAA Finance Broker of the Year was really a special moment for me,” said Mr Desmond.

Mr Desmond is the Director of Loan Market Franchise, Feedback Finance in Melbourne, and since that win in 2017 at the FBAA Awards he’s taken out several high-ranking awards, including;

  • 2018 MFAA Best Young Professional and Best Newcomer
  • 2018 Best Newcomer VIC & TAS at the annual Loan Market Awards
  • Rising Star at the 2018 Better Business Awards
  • And, both Best Customer Service and Australian Broker of the Year at the 2018 Australian Broking Awards

Despite only receiving his accreditation in April 2017, Mr Desmond has hit the ground running and he credits his success to his passion for good customer experience.

“This is a people business and I love helping my customers. We must focus on solving customer problems, not just selling loan products. In my opinion, this is the best time to be a mortgage broker because we have an opportunity of a lifetime. Our customers need us more now than ever before as lenders and banks are changing every day making it harder for our customers to secure finance,” said Mr Desmond.

“It’s humbling to be rewarded by your peers, aggregator and industry bodies. It keeps me accountable and dedicated to moving forward day-by-day to serve my customers better.”

Mr Desmond said he couldn’t have achieved the success he had in such a short time without the full support of Loan Market behind him, making special mention of Victoria and Tasmania State Director Andrea McNaughton and Learning and Development Head Kristy Bartlett who have supported him every step of the way.

From here Mr Desmond is dedicated to continuing to serve his customers to the best of his ability. He hopes the success continues into 2019 and says he’s focused on making the next year even bigger than the last 12 months.

“There is no Plan B, I want success more than anyone else. I’m focused on speed of service and making the process easy for our clients. We know the products inside and out and have a genuine desire to be the best. In 2019 I’m focusing on building my team, creating a process driven business as process trumps motivation and building the culture and systems inside my business.

Grow your business the right way

The Loan Market mentor accreditation program is a step-by-step guide to mentoring your loan writers with everything you need to know, including (but certainly not limited to):

  • Compliance requirements
  • Monthly agendas
  • Marketing checklists
  • How to induct new staff
  • What to do after induction
  • How to keep them accountable

Being a mentor brings many benefits to you and your business, including:

  • Full support for you and your mentee through Springboard courses
  • Opportunity to diversify your business by giving your mentee the know-how to incorporate other services offered by Loan Market
  • Increase your industry profile and become and esteemed professional

Like what you hear? Enrol here 

Or contact learning@loanmarket.com.au

Downloadable assets here

Order your Loan Market branded cycling gear!

MYTEAMSHOP is a dedicated e-commerce platform for Loan Market where team members can purchase custom gear online. The platform offers Loan Market team members custom gear, with multiple sizing options available for each item and the ability to see your design come to life. Shipping can be direct to individuals or a bulk shipment can be made to the team manager.

How does it work?

Once the team shop has been set up you will be sent a link and password to the team head/leader.

MYTEAMSHOP is only accessible for a limited time. Please register your interest by Friday 30th of November. 

For inquiries and product information please contact Taite Arney:

M 0414 402 577
E taite.arney@loanmarket.com.au.

Award winning broker “wins big” with Concierge

Earlier this year, Bernard Desmond walked away with the Young Professional Award as well as the Newcomer Award at the Mortgage & Finance Association of Australia (MFAA) awards. He credits his partnership with Concierge as a driving force behind his success.

“I’m having big wins with Loan Market Concierge. The reason being they are fast and they are extremely customer focused I have experienced this first hand".

Bernard went on to say, he loves how Concierge are extremely proactive with his referrals as his clients are called on the exact same day. He appreciates the consistent feedback that we provide via email for all his referrals whether we can't get in contact with the client or whether the client purchased a policy, he finds the referral process extremely easy and effective.

Speak to Aaron Miles or Mikayla Carey about how you can partner with Concierge to add value to your customer experience, commission to your trail book and speed up the application process with a Certificate of Currency with a Loan Market Insurance branded policy.  Call Concierge on 1800 14 20 20 or email concierge@loanmarket.com.au.

Share your handy CSM hacks to win

Managing multiple projects at once and wearing many hats in an office means you’re likely to find quick and easy solutions to problems that arise. Are you a CSM with some handy hacks up your sleeve?

The Performance and Productivity (P&P) team is giving you the chance to win one of three prizes simply by sharing your hack on Springboard. You could win...

Competition runs from 17 October until 7 December.

Winners announced in the December HIVE on the 12 December 2018

Got some hacks to share? Click here to find out how 

Springboard link here

CBA announces changes to commission calculations

CBA are the first lender to move on Combined Industry Forum (CIF) recommendations to calculating commission based on the loan balance net of offset. This change comes into effect from Saturday November, 24 2018.

CBA will calculate the commissionable amount based on the loan amount net of offset on day 14 after settlement.

Many lenders have indicated they are making similar changes in the coming weeks. Lookout for a further video in Springboard next week where we will summarise all the changes to hand.