State of Play - December 10, 2019

You can now contact us until 8pm and track your tickets 24/7!

We know your time is precious and when something isn’t working you want answers, real quick! That’s why the MyCRM support team has made a few big changes to improve your experience with MyCRM.

So what’s changing?

1. We’ve extended the hours we offer support. As of Monday, 9 December, MyCRM Support will be available from 8:30am - 8pm AEST. We are also extending hours during daylight savings to accommodate NSW/ACT and VIC/TAS, so we are currently operating from 7:30am QLD time. This also means that brokers in WA will have support up to 6pm AWST. MyCRM Support phone number is 07 3231 2283 or email mycrmsupport@loanmarket.com.au
2. We have implemented a new help desk tracking system which gives you visibility on the tickets you have logged. One you've lodged a ticket you'll receive an email. To track, simply click the link in the email you receive to view the request. Read this “How to” guide to learn more.
3. We’ve expanded the team! With more hands on deck, this means we can respond faster to your requests. How fast? Our aim is to respond within 2 business hours and resolve the issue as soon as we are able to do so, depending on what it is and on the severity of the issue.

Questions? Contact mycrmsupport@loanmarket.com.au 

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