Monica Tudjman - Client Relationship Manager
As your Client Relationship Manager, I work closely alongside your Finance Specialist to meet your objective. With 12 years industry experience, I am here to support and guide you through the approval process from time of submission right through to settlement and beyond.
As your key point of contact, I will keep you up to date every step of the way and will coordinate with all related parties such as your lender, conveyancers and agent to ensure a smooth process.
Aracelu Skvor - Client Relationship Manager
My job is to make sure clients have the best experience possible during the processing of their finance.
Applying for finance can be stressful because the money is usually required to fulfill a dream or personal achievement. I am very customer focused. I have extensive experience in communications, stakeholder management, problem solving and am surrounded by a great team. Which means I am in an ideal position to get the job done and provide a positive experience for my clients.
I support clients from their first call to the office right through to post settlement. I take the stress out of the process for clients by:
- Understanding clients' objectives
- Guiding clients through the process and keeping the informed along the way.
- Preparing the loan applications
- Liaising with banks, conveyancers and all participants to ensure everyone is on the same page and has the correct information to do their roles
- Facilitate problems solving if issues arise
- Ensure clients receive the correct products and rates
- Assisting clients with post settlement queries and understanding their account structures