23 November 2020
Digital Signatures Coming to Adelaide Bank
Effective 1 December 2020 we will be introducing eSign to further enhance the customer experience, assisting with speeding up the time to settlement and creating more visibility for you and your customers during the loan application process.
This will be an ‘opt-in’ function for individual applicants only (no guarantors) within the Apply Online application process. A unique email address and phone number for the applicants must be provided for this facility to function correctly.
Please note this option may be visible within Apply Online currently, however the functionality will not be available until the effective date.
eSign will be available nationally, except in South Australia as we process these loan contracts in-house.
For more information please refer to the Broker Site from the effective date.
Should you have any further questions please contact your Business Development Manager or Partner Assist on 1300 791 679.
29 September 2020
Updated Fixed Rate Offering
Effective 5 October 2020 we will be adjusting our Fixed Rate options across our Owner Occupied and Investment products.
For new business we will also be offering, for a limited time, the following fixed rate specials with $0 Application fee. Rates are applicable for both SmartFix and SmartSaver Fix products:
1 September 2020
Payment deferrals requested by customers affected by the economic challenges associated with COVID-19 will soon be expiring. To assist with this transition, we have contacted these customers via email with some options on how they wish to adjust their loan to ensure interest capitalised during the deferral payment is repaid.
Customers will contacted and be provided with the following options:
- Resume Payments (same loan term)
- Resume Payments (extended loan term)
- Explore other options.