Bernard Desmond named FBAA Finance Broker of the Year

Loan Market’s Bernard Desmond has taken out one of the top titles at the Finance Broker Association of Australia (FBAA) Gala Dinner and Awards of Supremacy, being recognised as Finance Broker of the Year (VIC & TAS).

The award joins a long list of achievements for Mr Desmond. He’s received eight awards over the last 12 months and been named a finalist 20 times, despite only being in the industry since 2017.

Mr Desmond said he was overwhelmed by the FBAA win, and could never have predicted this much success so soon in his career.

“Never underestimate the difference 12 months can make in your professional career or personal life. I won my first award in November 2017, being named FBAA Mentee of the Year.  Now 12 months later to go back and win 2018 FBAA Finance Broker of the Year was really a special moment for me,” said Mr Desmond.

Mr Desmond is the Director of Loan Market Franchise, Feedback Finance in Melbourne, and since that win in 2017 at the FBAA Awards he’s taken out several high-ranking awards, including;

  • 2018 MFAA Best Young Professional and Best Newcomer
  • 2018 Best Newcomer VIC & TAS at the annual Loan Market Awards
  • Rising Star at the 2018 Better Business Awards
  • And, both Best Customer Service and Australian Broker of the Year at the 2018 Australian Broking Awards

Despite only receiving his accreditation in April 2017, Mr Desmond has hit the ground running and he credits his success to his passion for good customer experience.

“This is a people business and I love helping my customers. We must focus on solving customer problems, not just selling loan products. In my opinion, this is the best time to be a mortgage broker because we have an opportunity of a lifetime. Our customers need us more now than ever before as lenders and banks are changing every day making it harder for our customers to secure finance,” said Mr Desmond.

“It’s humbling to be rewarded by your peers, aggregator and industry bodies. It keeps me accountable and dedicated to moving forward day-by-day to serve my customers better.”

Mr Desmond said he couldn’t have achieved the success he had in such a short time without the full support of Loan Market behind him, making special mention of Victoria and Tasmania State Director Andrea McNaughton and Learning and Development Head Kristy Bartlett who have supported him every step of the way.

From here Mr Desmond is dedicated to continuing to serve his customers to the best of his ability. He hopes the success continues into 2019 and says he’s focused on making the next year even bigger than the last 12 months.

“There is no Plan B, I want success more than anyone else. I’m focused on speed of service and making the process easy for our clients. We know the products inside and out and have a genuine desire to be the best. In 2019 I’m focusing on building my team, creating a process driven business as process trumps motivation and building the culture and systems inside my business.