Daniel Pym Take's Out Best Residential Broker
Loan Market’s Daniel Pym took out one of the biggest awards at last night’s NSW Better Business Awards in Sydney, taking home the title of Best Residential Broker.
Mr Pym was recognised for his exceptional customer service and business strategy and for doubling his business’ volume in the last year while increasing his Net Promoter Score, which ranks businesses on the likelihood of their customers referring them to friends and family.
Daniel also became a Justice of the Peace to facilitate document signing, in a bid to save clients’ time and reduce errors and rework.
Upon winning Mr Pym, thanked his support network including his strong working relationship with sister-brand, Ray White Double Bay.
“I am extremely humbled to win this award and would like to thank the ongoing support of my loyal customer base and the entire team at Ray White Double Bay,” he said.
Mr Pym believes one of the greatest impacts a broker can have for their clients is the after settlement relationship.
“I’ve identified that one of the biggest frustrations customers have with banks is that once they’ve settled a loan, they never hear from them again, we offer regular touch points and a yearly interest rate review,” he said.
“In one of these scheduled follow ups I’ve been able to secure a client a 1.35% margin discount, dropping their investment loan from 4.93% to 4.25% and saving them $10,880 per year, at no cost.”
Daniel was also nominated for Broker of the Year, an achievement only possible by winning one of five key categories on the night.
Sam White, Chairman of the Loan Market Group said the award win was a testament to Daniel’s commitment to offering his customers the best possible outcome, every time.
“Daniel’s value proposition is simple and effective: to save his client’s time and money,” Mr White said.
“His proactive and in-depth customer service programme spans prospecting through to post-settlement and aims to look after his customers throughout their life stages.
“We congratulate Daniel on this fantastic industry achievement; he is an example of a broker becoming the Modern Day Branch Manager as he continues to build relationships with his existing client base and through his close work with Ray White Double Bay.”
Nationally Loan Market has together achieved a record-breaking result, with finalists announced in 26 categories for the 2018 Better Business Awards. The awards celebrate brokers who are leading the broking industry - those with the most effective businesses, teams, marketing strategies and most importantly, stellar customer service.