ING - COVID 19 Support

ING COVID-19 Support

10 July 2020 - ING to continue supporting small business customers affected by COVID-19

ING is here to support small business and commercial investor customers through this COVID crisis. In line with the recent announcement by the Australian Banking Association, ING will be making available an additional 4 month payment pause extension (to a total of 10 months) where required. This is intended to assist small business customers who have paused their commercial loan repayments and need more time, where they are unable to start repaying all or a portion of their usual repayments.

Small business customers who are currently on a payment pause but are slowly returning to normal can start making full or partial repayments if they have funds available. Customers can simply use their loan account details (BSB and Account Number) to make a direct credit payment from their bank account or they can contact ING to make these arrangements.

For small business customers who have been on a payment pause for three to six months and find they're still not in a position to resume full repayments due to COVID-19, ING will continue to work with these customers to find an option that suits their circumstances. Options may include extending the term of the loan, consolidating their debts or providing them with up to an additional four month payment pause once the original six months has ended (total of up to 10 months, including extension). These are just some of the options that may be available, and a financial assessment may be required.

Small business customers wishing to cancel their payment pause and resume their full repayments should contact ING on 133 464.
For more information click here.

9 July 2020 - ING to continue supporting customers affected by COVID-19

To further support ING customers who suffer a loss of income or employment due to COVID-19, ING will be making available to customers an additional 4 month payment pause extension where required, as recently announced by the Australian Banking Association.

This is intended to assist customers who have paused their repayments and require more time, where they are unable to start repaying all or a portion of their usual repayments. Please note the following:

Customers who are slowly returning to normal life and are able to start making full or partial repayments before the expiry of their payment pause period can contact ING to return to full repayments or reduced repayment amounts at any time.

For customers who have been on a payment pause for three to six months and find they're still not in a position to resume full repayments due to COVID-19, ING will continue to work with these customers to find an option that suits their circumstances. Options may include extending the term of the home loan, consolidating their debts or providing them with up to an additional four month payment pause once the original six months has ended (total of up to 10 months, including extension). These are just some of the options available, and a financial assessment may be required.

Customers wishing to cancel their payment pause and resume their full repayments should contact ING on 133 464.

For more information click here.