Introducing a fresh face in Bentleigh

Longstanding member of Loan Market, Simon Szmerling, reached a milestone in his business, opening his first branded shopfront in his local community of Bentleigh.

Working in partnership with his wife, Micaela, Simon has been in mortgage broking for 12 years - 10 of which have been within the Loan Market Group. Local residents of the community, Simon and Micaela said the retail space has not only streamlined their business processes, it’s created more convenience for their clients.

“Although we have clients all over Melbourne, 80 per cent of the people we work with come from the Bentleigh community and surrounding suburbs. Since we opened our new retail shopfront, most of our clients have actually requested that they come to us, rather than setting up a home visit.

“The result has been a more streamlined process when it comes to customer appointments - less time travelling and more time spent with our clients,” Simon said.

Simon and Micaela have also seen a significant increase in business since launching the new shopfront.

“Our presence within the community simply gives consumers more confidence. Since opening in November, we’ve seen a spike in new enquiries as well as a lot of our existing clients getting in touch.

“We’ve also seen a strengthening in the relationships we have with local Real Estate agencies since moving into our new workspace,” Simon explains.

With the future looking bright, Simon and Micaela have a core goal they’re working towards: to achieve business growth.

“Since opening the shopfront, we’ve enabled ourselves to be much more productive.

“In the next 12 months our primary goal is to increase settlements by 50 per cent. We also want to be in a position to employ more staff and increase our referral partnerships with local real estate agents,” Simon said.