Lender Staff Become Holiday Helpers

Lenders and bank staff have been making exemplary efforts with brokers as many consumers are trying to get their finances finalised before the Christmas break.

Loan Market Director of Sales, Mark de Martino said the brokerage was seeing an unprecedented level of impressive efforts by lender staffs that are helping get deals across the line.

“In the span of just a few weeks, we’ve heard some exciting stories from our brokers about the support provided by lender staff around the country. During this busy time of year, these efforts are highly appreciated by brokers and certainly great for solidifying relationships between lenders, brokers and customers,” he said.

Mr De Martino said that in one instance, CBA branch manager Wayne Lennox in Geelong received an urgent request late in the day to get an original documents signed by a Guarantor who happened to be located near his branch that day.

“This branch manager went far out of his way to ensure the proper documents were signed and returned as quickly as possible for a broker and client he had never met,”

Loan Market mortgage broker Marios Rokka said that without the help of Wayne Lennox, the deal would not have reached settlement in time.

“As most brokers know, unforeseeable circumstances come up that need immediate attention to get a deal across the line. My customers and I are very thankful for efforts made by Mr Lennox,” he said.

Mr De Martino said that in other instances BDM’s were making themselves available through family and work functions during the time of year where it can be difficult to always be accessible.

“It’s important to give feedback to our lender partners that these efforts have not gone unnoticed and that it’s building relationships that make the outlook for 2013 even more promising.

“We’ve worked very closely with our lender partners this year to show them how they can help our brokers. Stories like we’ve been hearing over the holiday season are showing these efforts have been paying off,” he said.

Mr De Martino said that at the Loan Market’s NSW Broker function last week; it awarded Russell Scott at AMP as the BDM of the year for the state of NSW.