May 14 2019

Calling all CSM’s…

Don’t miss the May National CSM Hive! Grab your lunch and join us for the latest marketing tactics, hacks for compliance issues and more!

When? May 20, 2019, 12-12:30pm AEST

Where? Online!

Host: Christopher-Lee Emanuel

What’s in store: 

  • From Customer Service Manager to Office Manager - What does it take?
  • MyCRM - Life was meant to be Easy-er!!
  • Credit Reporting - How to read the reports
  • It's never not quite right, it's just plain fraud
  • Loan Market - things that may have got through the keeper

Register here!




Removing the barriers to approval first time, every time

If you have tuned in to our most recent 'Bulletproof you submissions' webinar series you would know that part of our goal is to move the needle on your first time approval rates from 10-20% to 75% (Show stoppers #project75)

How are we going to attack this? By rating our lenders so we can work more closely with them on any barriers we are experiencing.

  • The easiest and most difficult to deal with.
  • The most consistent with their credit policy
  • The least and the most requested reworks
  • Trained assessors
  • The best and worst communicators

This feedback is imperative to driving change with the lenders on our Panel! We need your help.  By creating a 'top 10 lender list' we aim to have evidence driven conversations with those not on our list around consistency.

It will take no longer than 7 minutes (promise). Complete survey here

All input is very much appreciated! Help us help you!

If you missed the last 2 webinars please jump onto Springboard and watch here.

Also register for the final session of the series here.