State of Play - December 10, 2019
You can now contact us until 8pm and track your tickets 24/7!
We know your time is precious and when something isn’t working you want answers, real quick! That’s why the MyCRM support team has made a few big changes to improve your experience with MyCRM.
So what’s changing?
- We’ve extended the hours we offer support. As of Monday, 9 December, MyCRM Support will be available from 8:30am - 8pm AEST. We are also extending hours during daylight savings to accommodate NSW/ACT and VIC/TAS, so we are currently operating from 7:30am QLD time. This also means that brokers in WA will have support up to 6pm AWST. MyCRM Support phone number is 07 3231 2283 or email email@example.com
- We have implemented a new help desk tracking system which gives you visibility on the tickets you have logged. One you've lodged a ticket you'll receive an email. To track, simply click the link in the email you receive to view the request. Read this “How to” guide to learn more.
- We’ve expanded the team! With more hands on deck, this means we can respond faster to your requests. How fast? Our aim is to respond within 2 business hours and resolve the issue as soon as we are able to do so, depending on what it is and on the severity of the issue.
Questions? Contact firstname.lastname@example.org