Suncorp - COVID 19 Support
12 Aug 2020 -
COVID-19 expiry of six month loan deferral assistance period
Suncorp Bank has committed to supporting customers experiencing financial difficulties as a result of COVID-19.
Customers who were approved for a six-month payment deferral will be emailed four to six weeks prior to their assistance expiry date and asked whether they need further assistance or are ready to return to making repayments.
The process for customers seeking further assistance
Customers will be asked to complete an online form if they require further assistance and to provide relevant information, including their income and expenses, assets and liabilities, and details of how they continue to be impacted by COVID-19. Customers will not be expected to supply any supporting documents upfront but if these are required, the Customer Assist team will make direct contact with the customer by phone.
In all instances, the customer will receive a phone call and an outcome letter.
What happens if we don't hear from customers?
Suncorp will attempt to contact customers who do not complete the form by the assistance expiry date. If we are unable to reach the customer before their deferral period ends, the obligation to make repayments will recommence after one month.
For further information, brokers and their customers can visit the Suncorp website here: https://go.pardot.com/e/151401/vid19-covid19-information-html/v4hwf/300072620?h=jaVsZJfMR0ZbH9dHLkfwo5X_ORFQnEfcDsi5KBJ8cRA.
Suncorp Bank Intermediaries Operations Team
Should you have any queries regarding Suncorp's COVID-19 loan deferral assistance, please don’t hesitate to email us at BankIntermediaries.Operations@suncorp.com.au