National CSM Week 2021

MAY 10-14 

Not all heroes wear capes, but CSMs should!

They're the unsung heroes helping to power broker businesses, day in, day out. From data entry, customer experience, loan processing and everything in between, CSMs are the engine that keep broker businesses running. 

To celebrate all that our Customer Service Managers do, we'll be running a week of CSM focused content! (see below) 

So, mark it down in your diary because from May 10-14 it's CSM appreciation week! 

Up for grabs. 

Accelerate your career development with a Lean Six Sigma yellow belt! 

Six Sigma is a set of tools and techniques used by companies to improve business process, eliminate errors, ensure compliance and guarantee quality. Get your yellow-belt in Lean Six Sigma, and learn the specifics of Six Sigma, how and where to apply it. 

Attend a thrive for your chance to win.

Register for your CSM thrives! 

Kaizen Master and Head of Business Improvement, Michael Zavelberg, will unpack how you can turn Kaizen insights into frameworks and tools to increase your productivity.  Register here


Ever wondered how to get a one-touch file? Join Head of Compliance Will Jewitt, to find out how you can master one-touch files and smash through more deals!

Register here.

MyCRM expert, Deanna Garrasi, will give you practical tips on 5 tech-tools you can use to save a bunch of time

Register here.

Join a Q & A with Customer Service Manager and Credit Analyst, Rebecca Baddeley and Michelle Heywood, on where they started in their career, where they are now and  tips they learn along the way. 

Register here.

Business Owner session: Loan Market Webinar - May 13

Join Colin Mason, Elite Brokerage Business Coach, as he interviews Loan Market's #1 Australian business owner Nick Gurry. 

Colin and Nick will dive into the world of business growth,  planning for scalability and how to hire, train and develop the best support staff in the industry. 

Register here.