ANZ - VOI
ANZ eVerify - DIGITAL CONVENIENCE FOR YOUR CUSTOMERS
Effective 25th May 2020, we are introducing ANZ eVerify.
We're very excited to announce that we are introducing a new customer focused digital ID process, ANZ eVerify.
ANZ eVerify is focused on a digital ID process for our home loan customers satisfying Know Your Customer (KYC) and Verification of Identity (VOI) requirements electronically. This will significantly reduce the need for most customers to attend an ANZ branch.
ANZ eVerify is targeting new and existing Home Loan customers to ensure we meet our VOI obligations which require us to confirm a customer’s identity every 2 years.
If your customer is unable to, or would prefer not to verify their identity electronically they can still visit an ANZ branch.
Note: All Complex/Non-Individual KYC requirements must continue to be completed in an ANZ branch.
As this is all new, there is a dedicated support team to assist you and your customers' with the new ANZ eVerify process.
The support team can be contacted via email on email@example.com for the following general enquiries:
"How to" queries
Resending links to customers
Checking on the status of the ANZ eVerify request
For urgent escalations email firstname.lastname@example.org (i.e. if settlement is due and the customer has not yet completed ANZ eVerify).
What you need to do
From 25th May 2020, don't forget to let your customers (new to ANZ or existing) know when their application has been fully approved they will receive an SMS containing a link asking them to verify their identity.
To ensure this SMS is effective, please ensure we have an up to date mobile number and email address for each customer in the application.
To support you and our customers, please visit anz.com/support/anz-eVerify to view a short 'how to' video.