Westpac


Latest News


28 September, 2021

Rate changes.

Our Flexi First rates are decreasing.

Effective 28 September 2021, we are reducing our Flexi First Option Investment Loan (Interest Only repayments) promotional rate by 0.30% p.a. by increasing the promotional discount.

All current Westpac interest rates are on our Home Loan interest rates page. Please note the interest rates will be reflected on these pages from their effective dates.

Find out more


Refinance Cashback offer extension.

Effective 1 October 2021, we’re extending the $3,000 Refinance Cashback1 per customer home loan offer for eligible refinance applications received by 30 November 2021 and settled by 28 February 2022. Minimum loan amount of $250k and loan to value ratio (LVR+) less than 90%. Eligibility criteria, exclusions and fees apply.

The broker website will be updated with the Cashback offer changes on the effective date.

Find out more





7 September, 2021


Important matters.


Removal of insurance referral from ApplyOnline.
On Wednesday 8 September 2021, Westpac Insurance Referral Agreements will be ending due to the sale of the business to Allianz. From Thursday 9 September 2021, insurance referrals will no longer be accepted, including via ApplyOnline.

As part of this change, the ‘Home and Contents and Landlord Insurance Referral’ function within the “Other Products” tab in ApplyOnline will be removed, and any referrals submitted via ApplyOnline from 9 September will no longer be accepted.

Please be aware of these insurance changes as it may take up to two weeks for them to be implemented on Aggregator platforms.


Updates and reminders.


Tax File Number redaction reminder.
To ensure everyone complies with the Privacy Act and reduce the need for us to ask you to resubmit any documents, please check your customer’s TFN is redacted on all documents prior to submitting them as part of their application via ApplyOnline.

You may find it easier to remove any TFNs prior to submission simply by using the inbuilt ‘Redact’ tool in the ApplyOnline toolbar.



24 August, 2021 


Rate changes


Our Flexi First rates are decreasing

Effective Tuesday 24 August 2021, we’re reducing our Flexi First Option Home Loan Introductory and Promotional rates by 0.20% p.a. for Owner Occupier (Principal & Interest repayments) and Investment Property Loans (Principal & Interest repayments).


4 and 5 year Fixed rates are increasing.

Effective Tuesday 24 August 2021, we’re increasing our 4 and 5 year Fixed interest rates by 0.30% p.a. for Owner Occupier home loans (Principal & Interest repayments) and Investment Property Loans (Principal & Interest and Interest Only repayments).

All current Westpac interest rates are on our Home Loan interest rates page. Please note the interest rates will be reflected on these pages from their effective dates.

Find out more 


$3,000 Refinance Cashback offer extension.

Effective 1 September 2021, we’re extending the $3,000 Refinance Cashback~ per customer home loan offer for eligible refinance applications received by 30 September 2021 and settled by 31 December 2021. Minimum loan amount of $250k and LVR^^ less than 90%. Eligibility criteria, exclusions and fees apply.

The broker website will be updated with the Refinance Cashback offer changes on the effective date.

Find out more


Important matters.

LMI update.
Due to the sale of our LMI business to Arch Capital Group Limited, there are some changes to LMI.

Find out more


Workload reducing enhancements to ApplyOnline.
We’re reducing some supporting documents required in ApplyOnline and helping make it easier for you and your customers to only submit what needs to be provided.

These enhancements will be effective Monday 23 August 2021.

Find out more


Simplifying supporting documents with CCR.
To simplify the refinance application process and reduce documentation, effective Sunday 22 August 2021, bank statements may not be required for loan assessment when customers are refinancing from a lender who participates in Comprehensive Credit Reporting (CCR).

Find out more


Updates and reminders.


Another BrokerHub improvement.
We’ve made a further change on BrokerHub to provide greater transparency on escalations and enquiries.

Find out more


Credit card removed from sale.
The Westpac Low Fee Platinum Mastercard credit card is being removed from sale COB Friday 20 August 2021.

Find out more


Helpful tricks and tips.

The latest from Mortgage Operations.
Check out this short video featuring Dan O’Neill, Head of Operations, Mortgages, as he announces the latest changes and updates we're making to help brokers.

Head of Operations, Mortgages Video Update